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Shame vs Guilt: Harnessing Emotions for Ethical Excellence and Personal Growth (#2 in an 8 part series)

Writer's picture: Bill Carlson Bill Carlson

Shame vs Guilt: Navigating the Emotional Landscape


When we think about the emotions that arise from our mistakes, two powerful forces often come to the forefront: shame and guilt. Both are natural human responses, but they can have vastly different effects on our behavior, decision-making, and overall well-being. During my time in prison, understanding the difference between shame and guilt became a crucial part of the 'Bitter or Better' course, which was designed to help others—and myself—find a path to inner happiness and ethical excellence.


Drawing from the research of renowned author and researcher Brené Brown, this blog explores the distinctions between shame and guilt, how these emotions influence our actions, and how we can transform them into tools for personal growth. This exploration is not just theoretical; it’s deeply rooted in my own lived experiences and the lessons learned during my incarceration, which now inform the ethics training I offer to organizations.


Understanding Shame and Guilt


At first glance, shame and guilt might seem like two sides of the same coin, but they are fundamentally different. Brené Brown, in her extensive research on vulnerability, courage, and empathy, defines these emotions clearly:

  • Guilt is the feeling of remorse or responsibility when we recognize that we have done something wrong. It’s focused on our actions: “I did something bad.”

  • Shame, on the other hand, is the feeling that we are inherently flawed or unworthy as a person because of our actions. It’s focused on our self-worth: “I am bad.”

This distinction is crucial. While guilt can be a motivating force for positive change, shame often leads to a destructive cycle of self-loathing and withdrawal.


The Role of Guilt in Ethical Decision-Making


Guilt, when understood and managed properly, can be a powerful motivator for ethical behavior. During the 'Bitter or Better' course, we encouraged participants to confront their feelings of guilt head-on. By acknowledging the harm we had caused through our actions, we could begin the process of making amends and working toward a better future.

Guilt helps us take responsibility for our actions and drives us to rectify our mistakes. It’s an emotion that, while uncomfortable, can lead to growth. As Brené Brown writes, "Guilt is adaptive and helpful—it's holding something we've done or failed to do up against our values and feeling psychological discomfort."


In my work with organizations, I emphasize the importance of recognizing guilt as a tool for ethical excellence. When leaders and employees understand guilt as a signal that their actions are out of alignment with their values, they can use that discomfort to drive change, improve their decision-making, and foster a culture of integrity.


The Destructive Nature of Shame


Shame, in contrast, is rarely constructive. While guilt focuses on our actions, shame attacks our sense of self. It’s a deeply internalized belief that we are unworthy or fundamentally flawed. This belief can be paralyzing, preventing us from taking the steps needed to improve our situation.


In the 'Bitter or Better' course, one of the key challenges was helping participants break free from the grip of shame. Many of us, myself included, had been carrying shame for years—shame about our past decisions, our perceived failures, and the consequences that led us to prison. This shame often manifested as anger, bitterness, or a sense of hopelessness.

Brené Brown's research shows that shame is highly correlated with addiction, violence, aggression, depression, and other negative outcomes. When we believe that we are inherently unworthy, it becomes difficult to engage in the kind of self-reflection and growth that guilt can inspire. Instead, we may become defensive, withdraw from relationships, or engage in further unethical behavior as a way to cope with the pain of shame.


Moving from Shame to Guilt


One of the most transformative aspects of the 'Bitter or Better' course was teaching participants to reframe their shame as guilt. This shift in perspective was not about denying the harm we had caused or avoiding responsibility. Instead, it was about separating our actions from our identity—understanding that while we had made mistakes, those mistakes did not define us as people.


This reframing process involved several steps:

  1. Acknowledgment: We first had to acknowledge our feelings of shame and identify the source of those feelings. What had we done that led us to feel this way? What were the beliefs we held about ourselves as a result?

  2. Self-Compassion: We then introduced the concept of self-compassion, another key theme in Brené Brown’s work. This involved treating ourselves with the same kindness and understanding that we would offer to a friend. Self-compassion allowed us to see our mistakes as part of the human experience, rather than as evidence of our unworthiness.

  3. Reframing: With self-compassion as our foundation, we could begin to reframe our shame as guilt. We focused on the specific actions that had caused harm and considered how we could make amends. This shift was empowering because it allowed us to take control of our narrative. We were no longer victims of our own shame but agents of change.

  4. Action: Finally, we encouraged participants to take concrete steps to address their guilt. This might involve apologizing to those we had hurt, making restitution where possible, or committing to new behaviors that aligned with our values.


The Impact on Organizational Ethics


This process of moving from shame to guilt is not only beneficial on a personal level; it also has significant implications for organizational ethics. In the workplace, shame can create a toxic culture where mistakes are hidden, and employees are afraid to speak up. This can lead to unethical behavior being ignored or even encouraged, as individuals try to avoid the pain of shame.


By fostering a culture that distinguishes between shame and guilt, organizations can create an environment where employees feel safe to acknowledge their mistakes and take responsibility for their actions. This, in turn, promotes ethical decision-making and a commitment to continuous improvement.


In my ethics training sessions, I use the principles from the 'Bitter or Better' course to help organizations build cultures of accountability and compassion. When employees understand that making a mistake does not make them unworthy, they are more likely to own up to those mistakes and work toward a solution. This shift from a culture of shame to one of guilt and growth can unlock ethical excellence and foster personal well-being across the organization.


Conclusion: The Power of Guilt as a Force for Good


The distinction between shame and guilt is more than just a psychological nuance; it is a powerful tool for personal and professional growth. By understanding and embracing guilt while rejecting the destructive force of shame, we can begin to heal from our mistakes and make better choices in the future.


In the 'Bitter or Better' course, this lesson was foundational. It allowed us to take responsibility for our past actions without being defined by them, and it empowered us to move forward with a sense of purpose and integrity. As we continue this blog series, we’ll explore more of the insights gained through this journey and how they can be applied to foster ethical excellence in both life and work.


 
 
 

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What the Professionals Are Saying 

"I teach a course on negotiations, during which I spend a good deal of time talking about honesty and ethics in negotiations. As an ethics researcher, I think it is important that students not only understand strategies for successfully claiming value in negotiations, but also learn about the temptations they will face to engage in unethical bargaining, and unethical behavior more broadly in their professional careers. Bill brought this message to life. Bill explained to my students – with openness, authenticity, and scientific insight – the ethical missteps he took in his career. I am incredibly grateful to have had Bill in my class – I learned from him just as much as my students did. I think he would be a welcome, and much needed, addition to any course related to ethics, well-being, power and influence, or negotiations (and likely many more!)."   

                                                                        Professor Emma Levine/ University of Chicago Booth School of Business 

“Bill Carlson has a reservoir of experience that will resonate with college students and professionals from all walks of life. Seldom do you encounter an individual willing to openly share his foibles and mistakes in an attempt to deviate the life paths of those mutually-inclined to make the same errors. Bill lays his life bare in his presentation and shares the detrimental impact his decision-making had on his personal and professional life; yet he lays the foundation for an inroad to a better future built upon his gratitude for life, learning from his mistakes, and pursuit of his new definition of “life wholeness”.  

                                                                         Dr. William C. McCoy, Director/Rutland Institute for Ethics

                                                                         Visiting Professor, College of Education/Clemson University 

"For over 30 years, I have been teaching full- and part-time. For the past eleven years I have been a member of the accounting faculty at Fordham University. This semester, Fall 2021, Mr. Carlson agreed to speak with my students about his story, and I can say that I have had few guest speakers who delivered such a powerful message about the importance of professional obligations. It was the story of a seemingly nice guy who exhibited a lack of judgment and would pay a heavy price for it. Most importantly, it is a story of a man who reflected upon his moral lapse and has made a solid commitment to helping others."              

                                                                                       Timothy P. Hedley, Ph.D., CPA, CFF, CFE

                                                                            Retired Global Leader of Fraud Risk Management Services, KPMG LLP

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